ROMCRM Apps, Privacy Policy Statement

At crm.romsons.com, trust is our first value. The ROMCRM mobile app, add-in or browser extension (the “App”) that links to this Privacy Statement helps our customers to manage the Services we offer, as well as their businesses and customer relationships on the go.

A reference to “ROMCRM,” “we,” “us” or the “Company” is a reference to crm.romsons.com. We refer to the products and services that are ordered by our Customers and made available online by ROMCRM, as described at https://crm.romsons.com/privacy-policy.html, as the “Services.”

This Privacy Statement describes how ROMCRM processes Personal Data that it collects on its own behalf from or through the App. For the avoidance of doubt, ROMCRM is the controller of this Personal Data, meaning that we determine how and why it is processed. Furthermore, this Privacy Statement applies solely to our processing of this Personal Data.

Note that Personal Data and other data submitted by or on behalf of a Customer to the Services through the App, excluding Content and Non-SFDC Applications, is considered by ROMCRM to be “Customer Data.” As between the Customer and ROMCRM, each Customer is the controller of its Customer Data and ROMCRM does not process that Customer Data except as provided in our Master Subscription Agreement, including any applicable Order Forms, with the Customer. If you have questions or would like to exercise your legal rights regarding Customer Data, please contact the Customer responsible for such Customer Data. Additional information is available at the bottom of this Privacy Statement.

What data do we collect?

Personal Data collected directly from you

In connection with your download and use of the App, we may collect certain account information, such as your name, username, password, email address, physical address, phone number, affiliated Customer and job title, and other information that you provide.

Other data collected from your device or browser

We may collect other data, including Personal Data, from your device or browser, such as, without limitation:

• Data about your device: We collect certain data about your device or browser automatically via log files, such as your Media Access Control (MAC) address, device ID, operating system name and version, browser type and device manufacturer and model. We may also collect your IP address. We use data about your device to ensure the App functions properly, diagnose server problems, and administer the App and the Services. We may derive your approximate location from your IP address.
• Usage data: We collect certain technical data related to your use of the App, such as the date and time your device accesses our servers, what data and files have been downloaded to the App on your device, and the parts of the App that were visited. We use this data to ensure the App functions properly and to improve the App and the Services.
• Data collected from other sources: We may combine the foregoing types of data with data we already have or data provided by third parties, including third parties from whom we have purchased Personal Data.
• Data about other individuals: If you provide Personal Data about other individuals to us, then our Customers or you, and not ROMCRM, are responsible for providing notice and obtaining consent as may be required by law.

Our Purposes for Processing Personal Data

We process Personal Data:

• Based on our legitimate interests or as necessary to perform our contract with you or your affiliated Customer, to administer, improve and provide to you the App and the Services. In particular, we may use Personal Data to analyze trends and usage, assess capacity requirements, identify Customer opportunities and conduct surveys, build models and train our algorithms to allow us to better serve you and other users and personalize content and features for you, and for research and development activities for new products and services;
• Based on our legitimate interests, to keep the App and the Services secure, including through identity management and security monitoring to detect, prevent and respond to suspicious activity, fraud, intellectual property infringement, misuse of the App or the Services, violations of our terms or law and for other similar purposes;
• Based on our legitimate interests or to comply with applicable law, to communicate with you, to provide notices regarding our policies, terms and conditions or to send you marketing communications or product recommendations.

How We May Share Your Personal Data

We may share your Personal Data:

• With your affiliated Customer, if we are providing this App to you pursuant to a Customer’s subscription to the Services;
• With our service providers, who provide services such as IT and system administration and hosting, credit card processing, research and analytics, marketing, customer support and data enrichment for the purposes and pursuant to the legal bases described above; and
• Within the ROMCRM corporate group and with companies that we acquire in the future when they are made part of the ROMCRM corporate group. A list of companies within the ROMCRM corporate group is provided as an exhibit to our Annual Report, available here. When we share your Personal Data as described above, we take reasonable steps to ensure that recipients provide the same or equal protection of your Personal Data as ROMCRM provides here.

Data Retention

ROMCRM may retain your Personal Data for a period of time consistent with the original purpose of collection (see the “Our Purposes for Processing Personal Data” section above).

Your Rights Relating to Your Personal Data

You have certain rights relating to your Personal Data, subject to local data protection laws. Depending on the applicable laws and, in particular, if you are located in the EEA, these rights may include:

• To access your Personal Data held by us;
• To rectify inaccurate Personal Data and, accounting for the purpose of processing the Personal Data, ensure it is complete;
• To delete your Personal Data;
• To restrict our processing of your Personal Data;
• To transfer your Personal Data to another controller;
• To the extent we base the collection, processing and sharing of your Personal Data on your consent, to withdraw your consent at any time, without affecting the lawfulness of the processing based on such consent before its withdrawal.

To exercise your rights in connection with Personal Data processed by ROMCRM on its own behalf, please contact us by using the information in the “Contacting us” section, below. To exercise your rights with respect to Customer Data processed by the Services on behalf of your affiliated Customer, please inquire with your affiliated Customer directly.

Some users may update their user settings, profiles, organization settings and event registrations by logging into the App on their device and editing their settings or profiles.

How We Secure Your Personal Data

ROMCRM takes reasonable and appropriate steps to protect the security of Personal Data against unauthorized or unlawful access, use, destruction, loss, alteration or disclosure. While we follow generally accepted standards to protect Personal Data, no method of storage or transmission is 100% secure.

Changes To This Privacy Statement

We will update this Privacy Statement from time to time to reflect changes in our practices, technologies, legal requirements and other factors. If we do, we will reflect this in the “Last updated” date at the top of this Privacy Statement.

Contacting Us

To exercise your rights regarding your Personal Data, or if you have questions regarding this Privacy Statement or our privacy practices, please fill out this form or mail us at:

ROMCRM Data Protection Officer (ROMCRM Privacy Team)
ROMRONS GROUP, Naraina Industrial Area
New Delhi 110028
INDIA

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.